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Economic and Social Implications and Sustainability of Call Center Jobs in India
https://doi.org/10.15027/41498
https://doi.org/10.15027/4149866eba0c5-0788-47a6-b691-e0efc8b6ab73
| 名前 / ファイル | ライセンス | アクション |
|---|---|---|
JURSCI_1-2_1.pdf (509.5 KB)
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| Item type | デフォルトアイテムタイプ_（フル）(1) | |||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| 公開日 | 2023-03-18 | |||||||||
| タイトル | ||||||||||
| タイトル | Economic and Social Implications and Sustainability of Call Center Jobs in India | |||||||||
| 言語 | en | |||||||||
| 作成者 |
Ishtiyaque, Mohd
× Ishtiyaque, Mohd
× Gera, Ranjana A
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| アクセス権 | ||||||||||
| アクセス権 | open access | |||||||||
| アクセス権URI | http://purl.org/coar/access_right/c_abf2 | |||||||||
| 権利情報 | ||||||||||
| 権利情報 | (c) 2014 The Center for Contemporary India Studies, Hiroshima University | |||||||||
| 主題 | ||||||||||
| 主題Scheme | Other | |||||||||
| 主題 | business process outsourcing industry | |||||||||
| 主題 | ||||||||||
| 主題Scheme | Other | |||||||||
| 主題 | information technology enabled services industry | |||||||||
| 主題 | ||||||||||
| 主題Scheme | Other | |||||||||
| 主題 | call centers | |||||||||
| 主題 | ||||||||||
| 主題Scheme | Other | |||||||||
| 主題 | post-fordism | |||||||||
| 主題 | ||||||||||
| 主題Scheme | Other | |||||||||
| 主題 | sustainability of call center jobs | |||||||||
| 主題 | ||||||||||
| 主題Scheme | NDC | |||||||||
| 主題 | 330 | |||||||||
| 内容記述 | ||||||||||
| 内容記述 | India is an important Information Technology Enabled Services (ITES) destination and undisputed leader in the world with respect to Call Center industry. Since call center forms an important constituent of ITES, the paper presents a brief account of ITES in the first part while a detailed analysis of economic and social implications and sustainability of call center jobs have been discussed in the latter part. In spite of the hefty salary and other service benefits in the call center jobs, there exists high rate of attrition in call center industry. The study aims to understand why the call centers jobs are not sustainable and what may be the probable reasons for it. The paper is based on the perception of call center employees. For this purpose, the data was generated through a field survey which was carried out in call centers located in the National Capital Region of Delhi. The study reveals that the monotonous and stressful nature of work, disruption in social and family life and lack of career growth may be held major factors for low sustainability in call center jobs in India. | |||||||||
| 言語 | en | |||||||||
| 出版者 | ||||||||||
| 出版者 | The Center for Contemporary India Studies, Hiroshima University | |||||||||
| 言語 | ||||||||||
| 言語 | eng | |||||||||
| 資源タイプ | ||||||||||
| 資源タイプ識別子 | http://purl.org/coar/resource_type/c_6501 | |||||||||
| 資源タイプ | departmental bulletin paper | |||||||||
| 出版タイプ | ||||||||||
| 出版タイプ | VoR | |||||||||
| 出版タイプResource | http://purl.org/coar/version/c_970fb48d4fbd8a85 | |||||||||
| ID登録 | ||||||||||
| ID登録 | 10.15027/41498 | |||||||||
| ID登録タイプ | JaLC | |||||||||
| 収録物識別子 | ||||||||||
| 収録物識別子タイプ | ISSN | |||||||||
| 収録物識別子 | 2188-5222 | |||||||||
| 開始ページ | ||||||||||
| 開始ページ | 1 | |||||||||
| 書誌情報 |
Journal of Urban and Regional Studies on Contemporary India Journal of Urban and Regional Studies on Contemporary India 巻 1, 号 2, p. 1-7, 発行日 2014-10 |
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| 見出し | ||||||||||
| 大見出し | Article | |||||||||
| 言語 | ja | |||||||||
| 見出し | ||||||||||
| 大見出し | Article | |||||||||
| 言語 | en | |||||||||
| 旧ID | 41498 | |||||||||
